Copyright 2005 by Akeni Systems. Please do not reproduce without permission.
In this guide, the process of selecting a secure instant messaging solution will be discussed. Some of the common features to consider when selecting a secure EIM are the following:
Whenever a corporation does not have a secure enterprise IM, their employees often have to rely on public IM systems such as AIM, MSN Messenger, Yahoo Messenger, or ICQ to communicate with customers. There are many disadvantages of using a public IM system such as:
By implementing your own secure instant messaging solution, your company can prevent some of the problems addressed.
For a small group of people (less than 20 users), then a LAN based messaging system might be the ideal solution. There are two categories of LAN based messenger, one is the serverless P2P(peer-to-peer) and the other is client/server based such as the Pro Messenger.
The main advantages of the LAN Messenger are the following:
There are a few limitations of implementing a LAN Messenger solution and they are explained as follows:
If your company require authentification, encryption, or centralized storage of messages, then an alternative solution would be the Pro Messenger Server. The Pro Messenger Server uses 128-bit equivalent 3DES by default but it can also be configured to use RC4 to reduce server CPU load. The Pro Messenger Server allows the system administrator to setup user accounts with password authentification.
By design, the Pro Messenger does not allow the system administrator to centrally manage user groups and their contact lists. It is an instant messaging system for a company where their users have previous experience with public IM systems such as AOL IM, MSN, ICQ, yahoo, etc.
If your company requires centralized user administration, policy management, role-based groups, message auditing, or Web based client, then please refer to the Akeni Expert Server/Client solution. If your company needs an IM system to integrate into an existing LDAP, active directory, then please refer to Akeni Enterprise Messenger product.
The Akeni Expert Server is designed to handle thousands of users accounts and concurrent network connections. The main features of the Expert Server are as follows:
If your company require active directory/LDAP authentification, then please refer to the Enterprise Instant Messaging.
The Expert uses 128-bit equivalent 3DES by default but it can also be configured to use RC4 to reduce server CPU load.
The Enterprise Messenger uses SSL for encryption. By default the client can connect to the server using either 56-bit encryption or 128 bit for maximum compatibility, but the server can be configured so that the client must connect to it using 128-bit equivalent 3DES for maximum security. Files are streamed through the same encrypted socket as any other data packet so they are encrypted and secured.
If you plan to use the IM system as a helpdesk, Live Help, Live support, or an in/outboard then you will require the optional Web Client module.
The optional Web Client module for the Expert and Enterprise server will allow your company to host your own Live Help, Live Support, and Helpdesk system. Your clients or web site visitor will only need a web browser to contact your support staff. Unlike some of the other products on the market, there is no need for your clients or web site visitors to install of Java, Flash, Active-X, etc.
Although the Expert and Enterprise Messenger has a standalone client software for Windows and some Linux versions but if your company have Apple Mac, Palm, or any portable device that has a web browser compatible with Internet Explorer 5+ or Firefox 1.02 then you might be able to access the instant messaging server.
Please note that the Web Client is not a replacement for the standalone client but it does allow for universal accesibility to the server. It is designed for users that are travelling on business trips but who also need to contact co-workers using the internet. The Web Client has most of the features found in the standard client such as text chat, conference, notification, forum, etc.
Copyright 2005 by Akeni Systems. All Rights Reserved.