| 1.1 | Client Installation | |
| 1.2 | Launching Live Help 123 |
| 2.1 | Change Password |
| 3.1 | Chatting | |
| 3.2 | Customizing Status Messages | |
| 3.3 | Exiting Live Help 123 and Setting Up Messages |
| 4.1 | Notifications/Broadcasting | |
| 4.2 | Send Attention |
| 5.1 | Toolbar | |
| 5.2 | Snap-To | |
| 5.3 | Preferences |
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